Remote support
Helping right on the customer's screen: download the program, read out the number, done. No installation, no account.
- Client
- MP Media's own tools
- Status
- Live
- Online
- fernwartung.mpm.software
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fernwartung.mpm.software
The program with our logo shows the ID, with no installation at all
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fernwartung.mpm.software
Helped in three steps: download, read out the ID, accept
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fernwartung.mpm.software
The customer decides: connection only with their click, encrypted and ended at any time
The challenge
Customers need quick help on their computer without installing software or creating accounts.
Our solution
The customer downloads a program with our logo, starts it without installing anything and reads out their ID. They accept the connection with one click and see everything that happens. It even works behind strict corporate firewalls.
Live · fernwartung.mpm.software
What's inside
In detail.
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Remote support
Windows and Mac, no installation, accept with a click.
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A program with our logo
Download, start, read out the number.
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Everything in view
The customer follows every step on their own screen.
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Even behind firewalls
The connection works even in tightly secured corporate networks.
Technology
- Windows & Mac
- WebSocket
- PHP 8.5